WhatsApp Banking Terms and Conditions

WhatsApp Banking Terms & Conditions

Please read the complete WhatsApp Banking Terms and Conditions before using the service.

1. Introduction

These Terms and Conditions govern the use of WhatsApp Banking services provided by The Peoples' Urban Co-operative Bank Ltd. By using the WhatsApp Banking services, users agree to comply with and be bound by the applicable Terms and Conditions.

2. Definitions

User: Any customer of the Bank who uses the WhatsApp Banking services.

Service: WhatsApp Banking services offered by the Bank, including account information, transaction alerts and other banking services provided through WhatsApp.

WhatsApp: The messaging platform provided by WhatsApp.

3. Eligibility

To use WhatsApp Banking services, the customer must:

• Be a registered customer of the Bank.
• Have a valid account with the Bank.
• Have a mobile number registered with the Bank.
• Have the WhatsApp application installed on the mobile device.

4. Registration & Activation

Users must register for WhatsApp Banking by following the registration process prescribed by the Bank.

By registering for the Service, the customer authorises the Bank to send messages, alerts and banking-related information to the registered mobile number through WhatsApp.

5. Services Offered

The Bank may provide the following services through WhatsApp Banking:

• Account balance enquiry
• Mini statement request
• Product information
• Customer service support
• Other services introduced by the Bank from time to time

6. Security

The Bank will take reasonable measures to help ensure the security of the WhatsApp Banking Service.

Users are responsible for maintaining the confidentiality of their account information and any OTP received in connection with the Service.

The Bank will never ask customers to disclose sensitive banking information such as passwords, PINs or OTPs through WhatsApp.

Any suspicious request seeking such confidential information should be reported to the Bank immediately.

7. User Responsibilities

Customers are responsible for ensuring that their mobile device is secure and that the WhatsApp application is installed and functioning correctly.

Customers must immediately notify the Bank if their mobile device is lost or stolen or if there is any unauthorised use of their WhatsApp account.

Users are also required to comply with the applicable WhatsApp Terms of Service and usage guidelines.

8. Limitation of Liability

The Bank shall not be responsible for losses or damages resulting from the use of WhatsApp Banking services, subject to applicable law and the Bank's prevailing terms.

The Bank does not guarantee continuous availability, accuracy or timeliness of the Service. WhatsApp Banking may be temporarily suspended for maintenance, technical reasons or other circumstances without prior notice.

9. Privacy

The Bank respects customer privacy and will handle personal information in accordance with its applicable Privacy Policy.

By using WhatsApp Banking, customers consent to the collection, use and disclosure of their personal information as described in the Bank's Privacy Policy.

10. Termination

The Bank reserves the right to suspend or terminate WhatsApp Banking services at any time in accordance with its applicable policies.

Customers may opt out of the Service by following the opt-out process prescribed by the Bank.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to WhatsApp Banking shall be subject to the jurisdiction specified under the Bank's applicable Terms and Conditions.

12. Amendments

The Bank reserves the right to amend these Terms and Conditions from time to time. Changes may be communicated to customers through WhatsApp, the Bank's website or other appropriate communication channels.

Continued use of WhatsApp Banking after such amendments shall constitute acceptance of the revised Terms and Conditions.

Important

Customers are advised to read these Terms and Conditions carefully before using WhatsApp Banking. Use the service only through the official WhatsApp Banking channel provided by The Peoples’ Urban Co-Operative Bank Ltd.

View Privacy Policy   |   View Original WhatsApp Banking Terms & Conditions