Contact
Contact The Peoples’ Urban Co-Operative Bank Ltd.
We are committed to providing prompt customer service and quality banking support. Whether you need assistance with deposits, loans, complaints or branch information, our team is always ready to help.
Head Office
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Address
The Peoples’ Urban Co-Operative Bank Ltd.
Head Office
Main Road, East Fort Gate, Tripunithura, Ernakulam District, Kerala - 682301 -
Telephone
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Email
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Working Hours
Monday - Saturday
9.30 AM - 4.30 PM2nd and 4th Saturdays are holidays
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Customer Support
Visit the Head Office or contact your nearest branch for all banking assistance.
We're Here to Help
General Enquiry
Contact us for account opening, deposits, banking services, schemes and branch assistance.
Banking Hours
Monday to Saturday
9.30 AM - 4.30 PM
2nd and 4th Saturdays are holidays
Banking Services
Principal Nodal Officer
If your grievance remains unresolved through the normal complaint redressal mechanism, you may contact our Principal Nodal Officer.
Principal Nodal Officer
| Name | Ms. Sindhu P T |
|---|---|
| Designation | Principal Nodal Officer |
| Office | The Peoples’ Urban Co-Operative Bank Ltd. Head Office, Tripunithura |
| Phone | +91.94965 14838 |
| agm@peoples.bank.in |
Complaint Escalation
Customers may contact the Principal Nodal Officer if the complaint is not resolved satisfactorily within the prescribed time.
View PolicyGrievance Redressal Process
Branch Manager
Submit your complaint to your home branch or the concerned Branch Manager.
Regional / Head Office
If unresolved, escalate the matter to the Head Office.
Principal Nodal Officer
Escalate the complaint to the Principal Nodal Officer for further review.
RBI Ombudsman
If still unresolved, approach the RBI Integrated Ombudsman Scheme.
Visit Our Branches & ATM Network
Peoples Urban Co-operative Bank operates through a growing network of branches and ATM facilities, providing convenient banking services across Kerala.
Banking & Customer Service Hours
Our branches are committed to providing timely banking services during working hours. Digital banking services remain available round the clock wherever applicable.
| Service | Working Hours |
|---|---|
| Branch Banking | 09:30 AM – 04:30 PM |
| Cash Transactions | 09:30 AM – 04:00 PM |
| Customer Care | During Banking Hours |
| NEFT / RTGS | During Banking Hours |
| IMPS | 24 × 7 |
| UPI Services | 24 × 7 |
| ATM Services | 24 × 7 |
Need Quick Answers?
Your Trusted Banking Partner
Whether you're opening a new account, planning your investments, applying for a loan, or seeking banking assistance, our experienced professionals are ready to serve you with trust, transparency and personalized care.
Important Banking Contacts
Please use the appropriate contact information below for faster assistance.
Important Notice
Never share your OTP, ATM PIN, CVV, MPIN or Debit Card details with anyone, including persons claiming to represent the Bank. Peoples Urban Co-operative Bank will never ask customers to disclose confidential banking credentials through phone calls, SMS, email or social media.